Job Detail

Benefits

• Provide technical support in the use of desktops and laptops, software and tailored business applications
• Set up and configure desktop and laptops, peripherals and assign security accounts as appropriate
• Diagnose and resolve technical issues. Implement corrective action procedures and/or escalate to IT Lead
• Administer domain user / computer accounts. Setting up new users and disabling expired AD objects in accordance with HR requirements
• Undertake IT projects as instructed by the IT Head
• Install authorized software to company laptops and desktops
• Ensure security patches, hotfixes and upgrades are applied and kept up to date on all desktops and laptops. To work in conjunction with IT Lead for Server-side patching
• Ensure Printer and PC parks lists are up to date at any given time. Ensure asset tags are available on ALL IT ASSETS
• Work with hardware vendors. Consistent record keeping on Laptops / IT equipment being sent for repairs To have an up-to-date list on what is under repairs at any given time with all references and details as to the equipment - problem, symptoms, etc
• Physical network troubleshooting. Patching, identification of ports and switches
• Responsible for managing backup tape rotation and ensure full logging is available
• Printer consumables management. Ensure all records are kept and online system up to date
• Ensure Board room and training rooms' IT equipment are kept tidy and are operational at all times
• Work extra hours to meet deadlines, as required and where reasonable
• Perform miscellaneous job-related duties as assigned by the IT Head
• Routines: Daily Backup tape rotation, Run weekly diagnostics on CCTV as outlined in CCTV verification procedures, Weekly communication with Service Supervisors for technical laptop verifications
• Assist in the procurement process of IT equipment
• End user training. Ensure first level training delivered as part of delivering quality service
• Perform basic administrative support duties as required to meet specific operational objectives

• Relevant IT or Computer Science/ Engineering Degree
• Minimum of 5 years’ cognate experience
• Demonstrated understanding of IT Management
• Knowledge of computer systems, maintenance, server administration, installation, repair and troubleshooting
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting
• Good interpersonal skills, should be able to interact with all staff across all level and cadre
• Creative, open to new ideas and ability to multi-task effectively
• Excellent communication and problem-solving skills
• Good planning and coordinating skills
• Good analytical skills
• Ability to work well in a fast-paced environment and under pressure